Return Policy Page

Return Policy:

To return any faulty, damaged, unwanted or incorrect product within 7 days of product delivery please fill in the form above and within 48-72 working hrs your return and refund/exchange status will be updated.

The above form deals with three categories of return:

a) The return of unwanted items (this means the product is in a resalable condition but you no longer want it);

b) To inform us that part of your order was not delivered or it was received damaged. If you have received damaged product please report the issue within 24hrs from delivery with clear photos

c) Or, to return/exchange faulty items.

Unwanted items returned for refund must be received by us in a re-saleable condition – the product’s outer gift box must not be damaged or marked; it must not have been used; and it should be complete with the accessories and/or free gifts received with the product and in its original packaging.

If you have received damaged product please report the issue within 24hrs of delivery at our email id info@shopmerci.in with photos and order ID

For service issues after 7 days of product delivery please always write to us at our customer care email : help@shopmerci.in

Cancelling your order:

1. When you place an order on our website, you will get an order number and an email confirmation. You can cancel from the time you placed the order up to 12- 24hrs ( before the order is dispatched). Please go to your order confirmation email and choose the Cancel option.

Or write to us at our customer care email with your order details, please allow 24-48hrs to get an update on order status.

Refund policy for  unwanted items:

1. Refunds for unwanted items will be for the price you paid for the product only.

2. If multiple products were ordered and only part of the order is to be returned then refund would be for only the price of the product returned.

3. Refund for unwanted product will be done in the form of Gift Card or in original payment mode ( 48-72hr ) and for COD order it may take 7 working days to reflect payment in your bank account.

4. For exchange, refunds or resolution of your issue it can take up to a max. of 7 working days of processing from the date of receiving the product.

5. Your credit/gift card is valid for a limited period. Please ensure to check the terms & conditions.

Faulty items:

1. If you think your item is faulty, please always write to us at our customer care email id help@shopmerci.in

2. The manufacturer’s product guarantee terms and conditions will apply (for period of guarantees please refer to the Use & Care instructions supplied with the product). Your statutory rights will not be affected.

3. If you wish to exchange an item you must inform us on your first request to us.

We aim to respond to your email within two working days of you sending it with details of how we will progress your request.

If you are sending us an email then, please have the following information on your hand:

1. Your order number (this will be found on the email confirmation you received when the order was placed on our website).

2. The “Product Ref/Product Description”– this usually can be found on the order confirmation or on the website.